Support Dashboard

Customer support metrics, ticket tracking, and team performance

Total Tickets
8494
8.5%
Resolved
6642
12.3%
Avg Response
31m
15.2%
CSAT Score
89.9%
3.4%
Open Tickets
1058
5.7%
SLA Compliance
94.2%
2.1%

Ticket Volume Over Time

Response Time Distribution

Customer Satisfaction (CSAT) Trend

Resolution Time by Priority

Critical
28 tickets
Avg: 45mSLA: 60m
High
67 tickets
Avg: 120mSLA: 180m
Medium
145 tickets
Avg: 240mSLA: 360m
Low
89 tickets
Avg: 480mSLA: 720m

Support Agent Performance

#1
SM

Sarah Mitchell

248 tickets resolved • 8 active

94.5%

CSAT

Avg Response

12m

Avg Resolution

145m

Efficiency

#2
DC

David Chen

234 tickets resolved • 12 active

92.3%

CSAT

Avg Response

15m

Avg Resolution

168m

Efficiency

#3
ER

Emily Rodriguez

212 tickets resolved • 6 active

91.8%

CSAT

Avg Response

18m

Avg Resolution

189m

Efficiency

#4
MT

Michael Torres

198 tickets resolved • 15 active

89.7%

CSAT

Avg Response

22m

Avg Resolution

201m

Efficiency

#5
LA

Lisa Anderson

189 tickets resolved • 10 active

88.4%

CSAT

Avg Response

25m

Avg Resolution

215m

Efficiency

#6
JW

James Wilson

167 tickets resolved • 9 active

87.2%

CSAT

Avg Response

28m

Avg Resolution

234m

Efficiency

Recent Tickets

Ticket IDSubjectCustomerPriorityStatusAssigned ToChannelCreated
TKT-10234Unable to login to accountJohn Smith
high
open
Sarah Mitchell
Email
2 min ago
TKT-10233Payment processing errorEmily Davis
critical
pending
David Chen
Chat
15 min ago
TKT-10232Feature request: Dark modeRobert Johnson
low
open
Emily Rodriguez
Portal
1 hour ago
TKT-10231Data export not workingMaria Garcia
medium
pending
Sarah Mitchell
Email
3 hours ago
TKT-10230API integration help neededDavid Lee
medium
resolved
Michael Torres
Phone
Yesterday
TKT-10229Billing inquiryLisa Brown
low
closed
Lisa Anderson
Chat
2 days ago
TKT-10228Account upgrade questionThomas Wilson
low
resolved
James Wilson
Email
2 days ago
TKT-10227Critical bug in productionJennifer Martinez
critical
resolved
Sarah Mitchell
Phone
3 days ago

Ticket Status Breakdown

Open
45 tickets
Pending
38 tickets
Resolved
89 tickets
Closed
31 tickets

Top Issues/Categories

Login/Authentication
156 tickets
12.5%
Payment Processing
134 tickets
5.2%
Feature Requests
98 tickets
8.3%
Bug Reports
78 tickets
3.1%
Account Management
45 tickets
15.7%
API/Integration
44 tickets
6.4%

Self-Service Article Views

Escalation Rate Tracking

Support Channel Distribution

Email
456 tickets

Avg Resolution

245m

CSAT

89.5%
Chat
389 tickets

Avg Resolution

125m

CSAT

92.3%
Phone
234 tickets

Avg Resolution

180m

CSAT

91.2%
Portal
178 tickets

Avg Resolution

280m

CSAT

87.8%
Social Media
89 tickets

Avg Resolution

156m

CSAT

85.4%

First Response Time (SLA Tracking)