INC-2025-001
critical
resolved

Database Connection Pool Exhaustion Causing API Timeouts

Occurred on November 22, 2025 • Duration: 2h 15m

Time to Detect

2 minutes

Time to Resolve

2h 15m

Users Affected

12,543

Requests Impacted

45,678

Impact Assessment
Error rate and response time during the incident window
Affected Services
Services impacted by this incident

API Service

critical impact

Web Application

major impact

Database Cluster

critical impact

Authentication

major impact

Email Service

minor impact
Incident Timeline
Chronological updates and actions taken
Sarah Chen
DevOps Engineer

11/22/2025, 2:30:00 PM

investigating

We are receiving reports of elevated error rates and timeouts across our API endpoints. Our monitoring systems show a spike in 503 errors starting at 14:30 UTC. The team is investigating the root cause.

Sarah Chen
DevOps Engineer

11/22/2025, 3:00:00 PM

identified

Root cause identified: A recent deployment introduced a database connection leak in the user authentication module. Connections are not being properly released back to the pool after authentication requests.

Marcus Johnson
Backend Lead

11/22/2025, 3:30:00 PM

monitoring

Hotfix deployed to production. We have rolled back the problematic deployment and applied a patch that ensures proper connection cleanup. Monitoring connection pool metrics closely.

Emily Rodriguez
SRE Lead

11/22/2025, 4:15:00 PM

monitoring

All metrics returning to normal levels. Error rate now below 1%, average response time at 145ms (baseline: 120ms). Connection pool stable at 150/500. Continuing to monitor for any anomalies.

Marcus Johnson
Backend Lead

11/22/2025, 4:45:00 PM

resolved

Incident resolved. All services have returned to normal operation. Error rates and response times are within acceptable thresholds. We will publish a detailed postmortem within 48 hours.

Root Cause Analysis
Resolution Steps
Prevention Measures
Actions taken to prevent similar incidents

Code Quality

  • Implement mandatory error handling checks in code review guidelines
  • Add linting rules to detect missing cleanup logic in async operations
  • Expand integration test suite to cover error scenarios

Monitoring & Alerting

  • Add alerts for database connection pool utilization (threshold: 80%)
  • Implement connection leak detection monitoring
  • Create dashboard for real-time connection pool metrics

Deployment Process

  • Add database connection pool health checks to deployment pipeline
  • Implement gradual rollout for backend changes (10% → 50% → 100%)
  • Require load testing for database-intensive changes

Team & Process

  • Conduct team training on proper resource management in async code
  • Document best practices for database connection handling
  • Schedule postmortem review meeting with engineering team
Team Involved
Contributors to incident resolution

Sarah Chen

DevOps Engineer

First responder, deployed hotfix, coordinated incident response

Marcus Johnson

Backend Lead

Root cause analysis, code review, hotfix development

Emily Rodriguez

SRE Lead

Incident commander, monitoring coordination, stakeholder communication

David Park

Database Administrator

Database metrics analysis, connection pool optimization

Lisa Wang

QA Lead

Post-incident testing, validation of hotfix

Related Incidents
Similar past incidents for reference
INC-2024-089

Database connection timeout in payment processing

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INC-2024-067

API service degradation due to resource exhaustion

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INC-2024-034

Connection pool leak in background job processor

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